Practitioner

What happens after I make a complaint?

After we receive your complaint, we will let you know in writing that we have received your complaint. We will also inform the Health Care Complaints Commission.
Who receives my complaint?
The councils work with the Health Care Complaints Commission to assess your complaint and decide which agency should handle it.

What we do

We manage complaints about the conduct, performance and health of registered health practitioners and students in NSW together with the Health Care Complaints Commission (HCCC). When managing complaints, we ensure that our assessment and decision making processes are...

How do I make a complaint?

You can make a complaint using our online complaints form (link to page) or by downloading and completing the following from which you can send to us via email or by post.

Who can I complain to?

There are different organisations involved in managing complaints about health practitioners or students. The Health Professional Councils Authority (HPCA) is the right place to make a complaint if you are concerned about a health practitioner in NSW behaving in a way...

Who can I complain about?

You can make a complaint about a registered health practitioner or registered student in NSW.
Practitioner information
This section provides information for practitioners about how we manage complaints, and what you can do if a complaint is made about you.

What should I know before making a complaint?

Information about who can make a complaint and the complainant's rights in the complaint process.

Self notify about certain events

A registered health practitioner or student must give the National Board that registered the practitioner or student written notice of the event within 7 days after becoming aware that a relevant (notifiable) event has occurred in relation to the practitioner or...
Mandatory notifications
Health practitioners and their employers, as well as education providers, also have mandatory reporting (notifications) responsibilities under the National Law (NSW). Education providers, registered health practitioners and their employers must tell AHPRA if they have...

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