What happens if the HCCC manages the complaint?
Following the joint assessment, the Health Care Complaints Commission (HCCC) may manage your complaint. The HCCC can facilitate a meeting to try and resolve your complaint. For serious complaints, the HCCC may investigate and prosecute the complaint. You will be told by the HCCC who is dealing with your complaint after the joint assessment. You can read more about HCCC’s process at www.hccc.nsw.gov.au/Complaints/Complaint-Process
Other concerns and complaints agencies
You can make a complaint about:
- a person who is pretending to be a registered health practitioner when they are not – to the Australian Health Practitioner Regulation Agency www.ahpra.gov.au or call 1300 419 495
- non-registered health practitioners such as a dietician or massage therapist to the Health Care Complaints Commission www.hccc.nsw.gov.au or call 1800 043 159.
- a health service provider such as public and private hospitals, day surgeries and medical centres, to the Health Care Complaints Commission www.hccc.nsw.gov.au or call 1800 043 159.
- the fees charged by a health service provider to Fair Trading NSW www.fairtrading.nsw.gov.au or call 13 32 20.